Shipping costs

Packages that are longer than 120 cm are considered bulky goods because they can no longer be transported via the normal conveyor belts in the parcel centers. Instead, the packages are sorted manually. The shipping service providers charge an additional service fee for this.

The ordered goods (film) may therefore only have a maximum width or height of 115 cm in order not to be declared as bulky goods. The online shop automatically recognizes whether the film dimensions are over 115 x 115 cm. In this case a bulky goods surcharge will be charged depending on the shipping service required:

Shipping service	Costs
	20 €
	20 €
	9,99 €
Express	free

• All items are delivered within three working days, provided they are available from stock and nothing else is stated on the item page.
• If an item is not available at short notice, we will inform you by email about the expected delivery time. Your legal claims remain unaffected.
• If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and immediately refund any consideration already received.
• Shipping to a PO box (except Packstation) is not possible.
• If delivered items show obvious material or manufacturing defects or transport damage, please report such defects immediately to us or to the carrier who delivers the items. The customer is not obliged to do so and it is not a prerequisite for asserting your claims. However, we cannot otherwise assert any claims against the carrier. Compliance with the above regulation does not affect your legal claims if you have ordered for private purposes as a consumer.
• You agree that the email address you have provided will be transmitted by us to the parcel service provider and may be used by them for parcel delivery. You can revoke this consent at any time. Please note that in the event of revocation, you will no longer have the opportunity to directly influence the delivery of the parcels in transit. Please send any revocation to the following address: info@velken.de

• For undeliverable packages, unless the shipping service provider is responsible for the undeliverability, the customer will pay a return fee equal to the outgoing fee for goods valued at €0 or more for the selected shipping method per shipment.
• Shipments are undeliverable if no person authorized to receive the package within the meaning of Section 4, paragraphs 2 and 3 of the DHL General Terms and Conditions for Parcels/Express National is found and the collection period has expired without result, acceptance is refused by the recipient or authorized recipient for incomprehensible reasons, or the recipient cannot be identified. Refusal of acceptance also includes preventing delivery via an existing receiving facility (e.g. sealing/prohibiting insertion of mail on the house letter or parcel box), the refusal to pay the additional fee, cash on delivery amount or the refusal to provide the confirmation of receipt.

Packages that are longer than 120 cm are considered bulky goods because they can no longer be transported via the normal conveyor belts in the parcel centers. Instead, the packages are sorted manually. The shipping service providers charge an additional service fee for this.

The ordered goods (film) may therefore only have a maximum width or height of 115 cm in order not to be declared as bulky goods. The online shop automatically recognizes whether the film dimensions are over 115 x 115 cm. In this case a bulky goods surcharge will be charged depending on the shipping service required:

Shipping service	Costs
	20 €
	9,99 €

• All items are delivered within three working days, provided they are available from stock and not otherwise stated on the item page.
• If an item is not available at short notice, we will inform you by email about the expected delivery time. Your legal claims remain unaffected.
• If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and immediately refund any consideration already received. refund.
• Shipping to a PO box (except Packstation) is not possible.
• If delivered items show obvious material or manufacturing defects or transport damage, please report such defects immediately to us or to the carrier who delivered the items. The customer is not obliged to do so and it is not a prerequisite for asserting your claims. However, we cannot otherwise assert any claims against the carrier. Compliance with the above regulation does not affect your statutory rights if you have ordered for private purposes as a consumer.
• You agree that the e-mail address you have provided will be transmitted by us to the parcel service provider and may be used by them for parcel delivery. You can revoke this consent at any time. Please note that in the event of revocation you will no longer have the opportunity to directly influence the delivery of the parcels in transit. Please send any revocation to the following address: info@velken.de

• For deliveries to non-EU countries, additional country-specific customs duties, taxes and fees may apply. The amount of the fees depends on the respective delivery country. Please ask your local customs office about these fees. These fees are to be borne by you. In addition, depending on the commissioned transport companies incur additional service and processing fees over which we have no influence and which you must also pay. For every delivery that we arrange for you to a non-EU country, we issue a net invoice, i.e. without German sales tax. The prices are duty unpaid and tax unpaid.
• Swiss customers pay the Swiss VAT and import duty to the deliverer upon receipt of the goods. You can find further information specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
• We do not participate in VAT refunds for goods exported abroad.